Privacy Policy & POPIA Notice

POPIA & GDPR Compliant • Last Updated: August 2026

1. Introduction & Scope

Welcome to Cool-Cat (operating at https://cool-cat.co.za). We provide premium bed and breakfast accommodation in Strand, Western Cape, South Africa.

We respect your privacy and are strictly committed to safeguarding your personal data in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) of South Africa, the Electronic Communications and Transactions Act (ECT Act), and international data privacy benchmarks.

2. Information We Collect

When you visit our website, submit a booking request, or reserve a suite, we may collect the following personal information:

• Contact & Identification Data: Full name, email address, and WhatsApp/telephone number.
• Booking & Stay Preferences: Selected suite (King Arthur, Santori, Mykonos, Deluxe Suite), check-in and check-out dates, estimated arrival time, number of guests, and dietary/breakfast preferences.
• Technical & Browsing Data: Standard anonymous device data, browser type, IP address, and pages visited to ensure website security and optimal performance.

3. How We Use Your Personal Information

We process your information strictly for legitimate hospitality and business management purposes, including:

• Processing, confirming, and managing your suite reservation at Cool-Cat.
• Transmitting automated check-in instructions, Wi-Fi credentials (Network: Gouws), Google Maps directions, and house rules before arrival.
• Generating and issuing official booking invoices and accounting receipts.
• Providing host customer support via email or WhatsApp regarding your stay.
• Maintaining security, preventing fraud, and complying with statutory South African laws.

4. Payment Processing Security (Paystack PCI-DSS)

All online credit card, debit card, Capitec Pay, SnapScan, and Instant EFT transactions are processed through Paystack, a leading licensed payment gateway that adheres to the strictest PCI-DSS Level 1 global security standards.

Cool-Cat never collects, views, or stores your credit card numbers, CVV codes, or bank account login details on our web servers. All payment processing occurs within Paystack's 256-bit encrypted checkout environment.

5. Cookies & Tracking Technologies

Our website uses functional cookies to maintain your booking session across calendar selections and remember your preferences. We do not use intrusive tracking cookies. You may disable cookies in your web browser settings if you wish, though some interactive booking features may require them to function correctly.

6. Your Data Rights Under POPIA

Under South Africa's POPIA legislation, you hold the following rights regarding your personal information:

• Right to Access: Request confirmation of the personal records we hold regarding your bookings.
• Right to Correction: Request the update or correction of any inaccurate contact details.
• Right to Deletion: Request the deletion of your personal contact history, subject to statutory tax and financial retention laws.

7. Contact & Information Officer

If you have any questions, wish to exercise your POPIA privacy rights, or need assistance regarding this Privacy Policy, please contact our management directly: